Shipping policy
At XKINE, we are committed to delivering your order safely and efficiently. We offer worldwide shipping and work with trusted shipping carriers to deliver XKINE products to customers around the world.
This Shipping Policy explains our shipping rates, processing times, delivery estimates, and other important information regarding your order.
Shipping Rates
We offer free standard shipping on orders of $50 or more after discounts.
The $50 minimum is based on the merchandise subtotal after discounts. Taxes and shipping charges are not included when determining eligibility for free shipping.
For orders with a merchandise subtotal of less than $50 after discounts, a shipping fee will apply. Shipping costs are calculated based on the shipping destination and available shipping method and will be shown at checkout before you complete your purchase.
Shipping rates may vary depending on the destination, package size, weight, and shipping method available for your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed during weekends, holidays, promotional events, or periods of high order volume may require additional processing time.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.
Delivery Time
Standard shipping generally takes approximately 5–7 business days after your order has been shipped.
Under normal circumstances, the estimated total time from placing your order to delivery is approximately 6–10 business days, including order processing and shipping.
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your destination, shipping carrier, customs processing, local delivery conditions, holidays, weather, and other circumstances beyond our reasonable control.
Some international destinations may require additional time due to customs clearance or local delivery procedures.
Worldwide Shipping
XKINE offers shipping to customers worldwide.
Shipping availability, delivery times, and shipping rates may vary depending on the destination country or region.
Available shipping options and applicable shipping charges will be calculated based on the shipping address provided at checkout.
Certain remote areas or destinations may have limited shipping services or additional delivery restrictions.
Customs, Duties, and Import Taxes
For international orders, customs duties, import taxes, VAT, or other charges may apply depending on the destination country and local regulations.
Any applicable customs duties, import taxes, VAT, or other charges imposed by the destination country or local authorities are the responsibility of the customer.
XKINE does not control or determine these charges, and they may vary depending on the destination.
Customers are responsible for complying with the customs and import requirements of their destination country.
Order Tracking
Once your order has shipped, we will provide tracking information when available.
You can use the tracking information provided to monitor the status and estimated delivery of your package.
Please allow some time for tracking information to become active after your order has been shipped.
If your tracking information has not been updated for an extended period, please contact us at xkine@foxmail.com and we will do our best to assist you.
Shipping Address
Please make sure that your shipping information is accurate and complete when placing your order.
XKINE is not responsible for delays, additional shipping charges, or failed delivery resulting from an incorrect or incomplete shipping address provided by the customer.
If you realize that your shipping address is incorrect after placing your order, please contact us at xkine@foxmail.com as soon as possible.
We will do our best to assist you, but we cannot guarantee that an address can be changed after your order has entered processing or has been shipped.
Delivery Delays
We make every reasonable effort to deliver your order within the estimated timeframe. However, delivery may be delayed due to circumstances beyond our reasonable control, including:
- Shipping carrier delays
- Customs clearance
- Severe weather
- Natural disasters
- Holidays and peak shipping periods
- Incorrect or incomplete shipping information
- Local delivery restrictions
- Customs or import procedures
- Other unforeseen circumstances
If your order is delayed, please check your tracking information first.
If you need further assistance, please contact us at xkine@foxmail.com and provide your order number.
Lost, Missing, or Damaged Packages
If your package arrives damaged, please contact us at xkine@foxmail.com as soon as possible.
Please provide your order number and clear photos of the package and the damaged product so that we can review the issue.
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, or the delivery carrier.
If you are still unable to locate your package, please contact us and we will do our best to assist you.
Once a package has been confirmed as delivered to the shipping address provided at checkout, XKINE may not be responsible for packages that are subsequently lost or stolen, except where otherwise required by applicable law.
Undeliverable or Returned Packages
If a package is returned to XKINE because of an incorrect address, refusal of delivery, unsuccessful delivery attempts, failure to collect the package, or other circumstances caused by the customer, additional shipping charges may apply if the package needs to be reshipped.
If the package cannot be reshipped, any refund may be subject to applicable shipping costs or other fees incurred by XKINE, where permitted by applicable law.
Changes to Your Order
If you need to change your shipping information after placing an order, please contact us at xkine@foxmail.com as soon as possible.
We will do our best to accommodate your request, but we cannot guarantee that changes can be made after your order has entered processing or has been shipped.
If your order has already been shipped, we may not be able to change the shipping address or intercept the package.
Shipping and Returns
Shipping and delivery are separate from our return process.
If you need to return an item, please review our Return Policy before sending your order back.
Please do not return an item to the shipping address shown on your package without first contacting XKINE and receiving return instructions.
Contact Us
If you have any questions about shipping, delivery, or the status of your order, please contact us:
XKINE
Email: xkine@foxmail.com