Refund policy

At XKINE, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 14 days of receiving your item.

Eligibility for Returns

To be eligible for a return, your item must:

Be returned within 14 days of delivery.
Be in the same condition as when you received it.
Be unworn, unused, and undamaged.
Have all original tags attached.
Be returned in its original packaging.
Include your order number or other proof of purchase.

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact us at xkine@foxmail.com with your order number and the reason for your return.

Please do not send your item back before your return request has been approved. Returns sent without prior authorization may not be accepted.

Once your return request is approved, we will provide you with the return instructions and, when applicable, a return shipping label.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or incorrect, please contact us at xkine@foxmail.com as soon as possible and provide your order number and clear photos of the issue.

We will review the issue and work with you to find an appropriate solution, such as a replacement or refund.

Non-Returnable Items

The following items are not eligible for return:

Items that have been worn, used, washed, or damaged after delivery.
Items without original tags or packaging.
Items returned after the 14-day return period.
Gift cards.
Final sale or clearance items, unless the item is defective or was shipped incorrectly.

Exchanges

If you would like to exchange an item for a different size or product, please contact us at xkine@foxmail.com.

In most cases, the fastest way to receive a different item is to return your original item and place a new order once your return has been approved.

Return Shipping

For returns due to change of mind, incorrect size, or personal preference, the customer is responsible for the return shipping costs unless otherwise stated.

If the return is due to a defective, damaged, or incorrect item, XKINE will cover the applicable return shipping costs.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If you have not received your refund within 15 business days after we confirm that your refund has been issued, please contact us at xkine@foxmail.com.