Product & Fit
1. What is XKINE designed for?
XKINE is designed to support movement during sports, training, and everyday activities while helping users better understand how they move.
2. Do I need to have knee pain or an injury to use XKINE?
No. XKINE can also be used proactively for added support, comfort, and better movement awareness during activity.
3. Is XKINE suitable for older adults?
Yes. Active older adults may benefit from XKINE during walking, exercise, and other daily activities, depending on their individual needs.
4. Will XKINE restrict my movement?
XKINE is designed to support natural movement rather than limit it, providing additional support when needed without unnecessary restriction.
Sports & Smart Support
5. How is XKINE different from a traditional knee brace?
Traditional braces typically provide constant compression. XKINE responds to how you move, adjusting support based on activity and movement intensity.
6. What is motion recognition?
Motion recognition allows XKINE to identify different movement states, such as walking, running, jumping, and stopping.
7. What does adaptive support mean?
Adaptive support means the level of assistance can change according to your movement instead of remaining fixed throughout your activity.
8. What sports can I use XKINE for?
XKINE is suitable for a variety of activities, including running, fitness training, basketball, tennis, hiking, and other movement-intensive sports.
9. Can XKINE help improve my training?
XKINE PRO provides movement and performance insights that can help you better understand your activity patterns and make more informed training decisions.
XKINE ONE & PRO
10. What is the difference between XKINE ONE and XKINE PRO?
XKINE ONE focuses on adaptive physical support and can be used independently. XKINE PRO adds smart sensing, movement tracking, and app-based performance insights.
11. Do I need the XKINE app?
XKINE ONE does not require the app. XKINE PRO uses the app for connected features, movement data, and performance insights.
12. How do I connect XKINE PRO to the app?
Turn on your XKINE device, open the app, enable Bluetooth on your phone, and follow the on-screen pairing instructions.
Shipping & Returns
13. Where do you ship?
We currently ship to most countries and regions worldwide.
14. How long does shipping take?
Standard delivery typically takes around 5–7 business days, depending on the destination.
15. How much does shipping cost?
Orders of $50 or more include free shipping. For orders under $50, shipping fees vary depending on the destination.
16. Will I receive tracking information?
Yes. Tracking details will be sent once your order has been shipped.
17. What is your return policy?
Return eligibility and conditions vary depending on the order and product status. Please refer to our Return Policy for full details.